Mangovid (Manu) Das is an alum of Bengal Engineering College (DU)/BESU) of 1979 ETC batch and lives in San Francisco Bay Area. On behalf of alumni web team, we congratulate him!
MANU DAS, PRESIDENT AND FOUNDER OF SOFFRONT SOFTWARE, RECOGNIZED AS CRM LEADER BY CRM MAGAZINE
Fremont, California, May 27, 2004 -- Soffront Software, Inc. (www.soffront.com), a leading supplier of end-to-end CRM solutions specifically designed for the mid market, today announced that its president and founder, Manu Das, was selected by CRM Magazine (www.destinationcrm.com) as a CRM Leader and featured in their May 2004 article entitled “Who’s Who in CRM.”
Industry leaders from fourteen CRM suite vendors were profiled, including Manu Das, president and founder of Soffront. According to the author of the article, Emmy Favilla, “The one thing executives of these CRM suite vendors have in common is passion: passion for the industry, for excellence, for customers.” Favilla adds that the majority of these leaders have been involved with CRM since the term was coined.
Such is the case with Das, who created the first ever easy-to-use, truly customizable and adaptable customer and quality management software for the small-to-mid-size businesses (SMBs). Das introduced his CRM product to the SMB industry in 1992 – before the term CRM was even introduced.
For the past 12 years, Soffront has focused on the SMB market – an area that has been largely ignored in respect to CRM software. Das feels that his greatest accomplishment in the industry is that Soffront Software provides SMBs with the same rich experience of customer interaction, retention, and loyalty as their larger counterparts.
"While other vendors like Siebel catered to the large businesses during the mid/late 90s, we focused on teaching SMBs that CRM was not a luxury. We painstakingly explained, educated and convinced SMBs that CRM was appropriate for every company -- no matter what their size." Das continued, "As an early innovator, we took a lot of heat selling this idea to SMBs. Our efforts opened up the SMB market to many other CRM vendors that came into existence more than five years after Soffront's introduction. I believe Soffront's contribution to the SMB CRM market parallels Siebel's contribution to CRM for the large business market."
Mr. Das has a long-term commitment and clear vision for the CRM industry. "I believe all businesses must be customer focused, and CRM should be the focal point of business. However, according to various studies, only 20% of the SMB market has adopted CRM. Thus, we have a long journey ahead of us. The vision I had 12 years ago has brought us much success, but we have more work ahead of us. In the next 10 years, I would like to see this 20% number (of SMBs using CRM) grow to be 80%."
Soffront Software Inc. has the experience, technology and focus for mid market companies looking for a CRM software solution. A pioneer in the CRM market since 1992, offers end-to-end, fully integrated CRM solutions consisting of customer and employee help desk management, sales force automation, marketing automation, asset management, contact center, self-service knowledge management and defect tracking. The main differentiator of the Soffront CRM Suite is its capability to auto-generate code based on a user’s business specifications—a feature that is unique in the industry. With more than 500 CRM installations worldwide, Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal agencies and local/state governments. Soffront is privately held with no debt and has been profitable since 1995.
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|Comments by Bivas Mitra from India on Sunday, April 09, 2006 at 10:30 - IP Logged |
|I am an ex-employee of Soffront Software,Kolkata. It was my first job. Realy great experience. |
|Comments by Pritam Das from India on Wednesday, January 18, 2006 at 02:58 - IP Logged |
|I am ex-employee of Soffront S/w,Kolkata.|
really the CRM product developed by the company is excellent.
hats off to Mr.Manu Das
|Comments by Debojyoti from India on Wednesday, November 24, 2004 at 01:09 - IP Logged |
|Thanks to Mr Das ( or should we call him Manuda) for adding one more feather in the cap of our beloved college. We really are proud of you. |
|Comments by Jaydip Mukherjee from Argentina on Friday, November 19, 2004 at 02:27 - IP Logged |
|We are proud for this splendid achievement.|
|Comments by Prabal Choudhury from Canada on Monday, October 18, 2004 at 16:46 - IP Logged |
|Outstanding achievement.I convey my congratulation to Mr. Das and wish |
him more success in future. Prabal
Choudhury,EE (1971),Toronto, Canada.